Xbox one game wont launch returns to home screen

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What to Do When Your Xbox One Keeps Crashing to the Home Screen

Does your Xbox One keep crashing to the home screen when you load a game or app? This could be due to a variety of issues, such as your Xbox One, not loading games, or being unresponsive. All of these problems can be caused by the same reasons and have similar solutions.

Instructions in this article apply to all Xbox One models, including the Xbox One X and Xbox One S.


What causes the Xbox One to crash?

Here are some reasons your Xbox One might not be working.

  • Background processes prevent software from launching.
  • The software was not correctly installed.
  • The app data on your hard drive has been corrupted.
  • The server is currently unavailable for any game or service.

How to fix an Xbox One that keeps crashing to the home screen

These steps will ensure that your Xbox One app or game runs smoothly.

  1. Power cycle the Xbox One. Rebooting your Xbox One works for the same reason that rebooting a PC fixes computer problems. It can slow down the loading of apps and games by clogging up the hard drive. Refreshing the system closes all of these processes, giving the CPU a clean slate to work with.
  2. Check to see if Xbox Network is down. Sometimes, system functions are affected by Xbox Network. Visit the Microsoft Xbox Network Status web page to see if the service you’re using is down.
  3. Reinstall the Xbox One AppYou can delete and reinstall it. If you are having trouble with an app or game, delete it and reinstall it. Find the content in the list of applications and press the home click on the button to selectUninstallAfter you have finished, click “Next” to continue. After you are done, navigate to your library and reinstall the application. Wait for the app or game to install, and check if it is fixed.
  4. Sometimes system updates can cause issues for certain games and apps. You can check online to find out if others are experiencing the same issues and decide what your next step should be.
  5. You can delete your local game data. If your app data or game save data is corrupt, delete it and redownload it from the cloud. For more information, see the section below.
  6. Check the Xbox One’s Wi-Fi connection. Games and apps that rely on Wi-Fi can’t work if you have a poor internet connection.
  7. Update the Xbox One. If possible, update the console to fix any potential firmware issues.
  8. Get the Xbox One serviced. If none of the above steps solve your problem, you might need to send the console in for repair. You can call 1-800-4MYXBOX in the U.S. or visit the Xbox support page.

You can register your Xbox One through the Microsoft website to expedite technical support for issues that are still covered under warranty.

How to delete Xbox One game data

To replace or remove corrupted game files

  1. Use the home click on the Xbox One controller to go toMy apps & games>All available>Games.
  2. Click on the app or game you want to highlight, and then click the home click again.
  3. SelectManage your game and add-ons>Data saved.
  4. SelectAll deleted delete local game data
  5. Restart your Xbox One to re-sync data from the cloud