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Troubleshooting after an Outage

Sometimes, Spectrum services and electric power are restored after an outage. In these cases, you will need to reset Spectrum equipment.

To reset your Spectrum Receiver.

After unplugging your receiver for 60 seconds and then reconnecting it,

Reset your gateway or standalone modem.

  1. Remove the facility cord from your modem or gateway and remove any batteries.
  2. After waiting 30 seconds, insert any batteries again and connect the cable to the facility.
  3. Give it two minutes before you confirm that the reset has been completed. The connection lights on your modem should not blink but be steady.
  4. To make sure your internet connection is working, check it.

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Reset your modem or wifi router.

  1. Remove the facility cord at the back of the modem.
  2. Unplug the WiFi router’s facility cord.
  3. After waiting 30 seconds, reconnect the modem’s power supply and then insert any batteries again.
  4. To ensure that the reset is completed, allow at least two minutes. The connection lights on your modem should not blink but be steady.
  5. Connect the device to your router. Allow your router to stop powering on for at least two minutes.
  6. To make sure your internet connection is working, check it.