Error Retrieving Information (RH-01)
We can see that there was an error retrieving the information in this location (RH-01).
In the Google Play Store, an error message read “Error getting information from server RH-01.”
When attempting to install or update applications from the Google Play Store, a significant number of Android users have reported that the error code “Error getting information from server RH-01” appears on their screens. The majority of modified ROMs are impacted by RH-01. A little “thank you” is in order for helping to resolve this issue. However, before we do that, let’s make an effort to comprehend what’s causing it. On the other hand, the error message indicates that there is a delay in retrieving information from Server RH-01, despite the fact that the primary cause of the issue is not related to the server. An Android device is being pointed to as the source of the issue. Users are prevented from upgrading their apps or downloading new ones through the Google Play store.
Solution 1 – Set Correct Date and Time
The majority of the time, the error “Retrieving Information from Server RH-01 in Google Play Store” is brought on as a result of an inaccurate date or time being set on the Android device in question. In a nutshell, it would result from the date of the non-agreement and the expiration of the licence. This issue can be resolved very quickly. Take the following actions:
Error 498 has also been reported on the Google Play Store.
Proceed to the Date and Time section by selecting Settings.
Check to see if the date and time are displayed accurately now. If this is not the case, you need to turn off the automatic Date and Time option and then manually adjust the date and time.
Verify that you have the time zone configured correctly as well. If this is not the case, go to Manual Mode and select a look appropriate for the zone in which you are located.
Save your change.
It is quite likely that this option would resolve the issue you are having. If this is not the case, then the solutions are as follows.
Solution 2 – Restart your Android Device
The vast majority of the time, many Android issues may be remedied by simply restarting the device. Therefore, you should try restarting your phone to see if this resolves the issue. If this is not the case, then the solution is as follows.
Solution 3 – Clear Cache and Data of Google Play Store
Please follow the steps below to delete Google Play Store’s cache and data in order to fix the error “Error Retrieving Information from Server RH-01” in Google Play Store:
Visit the Settings menu.
To access the Application Manager, click here.
Next, continue scrolling to the right to get the All tab.
Now, scroll all the way down until you find the app for the Google Play Store. To proceed, click here.
You’ll notice three buttons in this area: the first one is labelled “Force Stop,” the second one “Clear Cache,” and the third one “Clear Data.” Simply click on them in the order that has been provided.
Now, navigate back to any Apps list and repeat the previous steps to install the Google Service Framework and Download Manager apps.
If you are still experiencing this error, the solution is included below for your convenience.
Solution 4 – Re-add your Google Account
In the event that none of the aforementioned troubleshooting steps were successful for you, the error “Error Retrieving Information from Server RH-01” will continue to plague your Google Play Store experience. Re-adding your Google Account is required as the final step in fixing the problem. Then, to accomplish the same thing, follow the instructions below:
Visit the Settings menu.
To access your accounts, select the Accounts option.
Next, select the Google option by clicking on it.
You should now be looking at your Google Account. Would you be able to get rid of it?
Now, please re-add your Google Account after you have restarted your Android smartphone.
That is the extent of our assistance for the time being. We really hope that the message “Error getting information from server RH-01” that appears in the Google Play Store does not annoy you. If you have discovered a solution that has helped you deal with this issue, you are more than welcome to discuss it with us. To that end, we will be incredibly thankful to you.
User Questions:
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